321 – 3600 Uptown Blvd, Victoria, BC V8Z 0B9 (not open for drop-ins)

Toll Free: 1-888-564-9963   Fax: 250-920-7181

Email:   Website:

HOURS:  8:30 am – 4:30 pm (PST), Monday to Friday

Consumer Protection BC’s mandate is to:

  • Deliver consumer protection services throughout British Columbia;
  • Promote fairness and understanding in the marketplace; and
  • Enforce consumer protection laws in BC

Programs & Services:

Consumer Protection BC delivers consumer protection service throughout BC by:

  • Responding to inquiries and complaints from BC consumers and businesses
  • Educating consumers and businesses about their rights and responsibilities
  • Licensing specific industries
  • Inspecting these licensed industries to ensure they are in accordance with BC’s consumer protection laws.
  • Investigating alleged violations of consumer protection laws and following up with progressive enforcement action
  • Providing recommendations to government regarding enhancements to BC’s consumer protection laws