1281 W Georgia St #502, Vancouver, BC V6E 3J7

Phone: 604-688-1927

Fax: 604-437-1929

Email:   Website:

Formerly the BC Centre for Elder Advocacy and Support, Seniors First BC is a charitable non-profit society that provides information, advocacy, emotional support, and referrals to older adults across BC who are dealing with issues affecting their well-being or rights. Seniors First BC also assists those concerned about the welfare of an older adult who is dealing with abuse or mistreatment. Seniors First BC operates the Seniors Abuse and Information Line (SAIL), Victim Services Program, Legal Programs, and Public Education and Outreach Program. 

Seniors Abuse and Information Line (SAIL)

Phone:  604-437-1940

Toll Free: 1-866-437-1940

Hours: 8:00 am to 8:00 pm, and 10 am to 5:30 pm on weekends, except statutory holidays.

Language interpretation is available Monday to Friday, 9:00 am to 4:00 pm.

The Seniors Abuse and Information Line (SAIL) is a province-wide, confidential telephone line that provides a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated; to speak with a trained intake worker about issues that affect their well-being; or to learn about Seniors First BC’s programs and services.

Call SAIL for referrals to the Victim Services Program and the Legal Programs.

Victim Services Program: Provides telephone-based, province-wide support to older adults aged 50+ who are victims of abuse, including family and sexual violence, and those who have witnessed the abuse of an older adult.

Legal Programs: Provide legal services to people aged 55+ who have limited financial means or other barriers on wide range of legal matters, including residential tenancy/housing, pensions and benefits, debt, advance planning, and adult guardianship. To access the legal programs, call the Seniors Abuse and Information Line to speak with a trained intake worker.

Public Legal Information and Education: Raises awareness about elder abuse and provides older adults with strategies and resources to protect their rights. To inquire about or request a workshop, complete the online requests form at

Programs & Services:

  • Friendly Visiting Program – in person or by telephone/Zoom
  • Senior Information and Access Support program
    • Help with forms and contracts
    • Advocacy
    • Groceries
    • Food Security assistance
  • Information and referrals
  • Caregiver Support