RESIDENTIAL TENANCY OFFICE

400 – 5021 Kingsway, Burnaby, BC V5H 4A5 – Office is closed for in person visits

Phone: 250-387-1602  Toll Free: 1-800-665-8779

Email: HSRTO@gov.bc.ca   Website: https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies/contact-the-residential-tenancy-branch

Hours:  Monday – Friday 9am – 4pm*

*Closed from 9am to 11am on the last Wednesday of each month (including phone and email service). The office will be open from 11 a.m. to 4 p.m. (including phone and email service).

Programs & Services:

• Provides landlords and tenants with information and dispute resolution services
• Provides information regarding rights and responsibilities under BC’s Residential Tenancy Act and Manufactured Home Park Tenancy Act.
• Help and information also available through Service BC – located at 2500 Cliffe Avenue

      Phone 250-897-7500